Privacy policy.

1. Information We Collect

1.1 Information You Provide

When you create an account or use SysNav, you may provide:

• • Account Information: Email address, name, company name (optional)
• • Authentication: Password (bcrypt hashed) or OAuth tokens from Google/GitHub
• • Billing Information: Payment details processed securely through Stripe (we never see your full credit card number)
• • Support Requests: If you contact us for help, we collect your email and any information you provide

1.2 Information Stored Locally on Your Device

SysNav stores the following data locally on your computer in an encrypted SQLite database. Your SSH credentials, private keys, and application preferences never leave your device. Your terminal and AI history is stored locally and, when you actively use AI features, the relevant recent portions are sent to our cloud service to answer you (see §1.3):

1.3 Information Sent to SysNav's Cloud Service and AI Providers

SysNav uses a cloud-first architecture. When you use the AI assistant, your request is sent to SysNav's cloud service, which calls our AI providers (Anthropic Claude, OpenAI GPT) and streams the response back to your device. The following is transmitted:

{
  "prompt": "Why did my last command fail?",
  "context": {
    "cwd": "/var/www/html",
    "os": "ubuntu-22.04",
    "shell": "bash",
    "recent_commands": ["cd /var/www/html", "nginx -t", "systemctl restart nginx"],
    "last_error": "Job for nginx.service failed."
  }
}

1.4 Technical Information

We automatically collect certain technical information:

• • Device Information: OS type and version, hardware specifications
• • Network Information: IP address (for authentication and fraud prevention)
• • Usage Metadata: Login timestamps, feature usage patterns (aggregated, no terminal data)
• • Error Logs: Opt-in crash reporting (no terminal commands included)

1.5 Cookies and Tracking

• • Session Cookies: Required for authentication (HTTP-only, secure)
• • Preference Cookies: Remember your settings
• • Analytics: Privacy-respecting analytics to understand page visits. No cross-site tracking or advertising cookies.

2. How We Use Your Information

3. How We Share Your Information

3.1 AI Service Providers

3.2 Service Providers and Infrastructure

We may also disclose information if required by law (subpoena, court order) or in connection with a business transfer (acquisition or merger). We will notify you before your information becomes subject to a different privacy policy.

4. Your Rights and Choices

To exercise these rights, email us at privacy@sysnav.ai or use account settings in the application.

California (CCPA) & European (GDPR) Rights

California residents: Right to know, delete, and opt-out. We don't sell personal information.
EU/EEA residents: Right to restriction, objection, lodge complaint, and contact our DPO at dpo@sysnav.ai

5. Data Retention

6. Data Security

We implement industry-standard security measures:

• • Encryption: TLS 1.3 in transit, AES-256 at rest
• • SSH Credentials: Stored in OS-native secure storage (Keychain, Credential Manager)
• • Authentication: bcrypt password hashing, OAuth 2.0, HTTP-only cookies
• • Infrastructure: SOC 2 Type II certified partners (Supabase, Vercel, Stripe)

While we implement robust security, no method is 100% secure. See our Security Page for details.

7. Beta Software Notice

8. International Data Transfers

Your information may be processed in the United States where our infrastructure partners operate. We use Standard Contractual Clauses (SCCs) for GDPR-compliant transfers. Enterprise customers can request EU-only data storage.

9. Children's Privacy

SysNav is not intended for users under 18. If you believe we've collected information from a child, contact privacy@sysnav.ai and we'll delete it promptly.

10. Changes to This Policy

We may update this policy as we add features. Material changes will be communicated via email, prominent website notice, or in-app notification. Your continued use constitutes acceptance.

11. Contact Us